We understand that at times there can be situations where you are unable to honour a booking due to ill health etc.
You can Request a Change or to cancel a Booking up-to 24 hours in advance of the start date / time for a full refund.
Most refund requests are processed within 48 hours.
If your refund request is approved, it may take 5-7 business days from the date the refund is processed to appear on your statement, depending on your financial institution.
No refunds are available once a Booking has commenced.
To Request a Change or to cancel a Booking, please complete the form below.